Zen Residential SMS Privacy Policy
Effective Date: January 29th, 2026
Zen Residential LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with us, including through our SMS messaging program for our Zen-managed property.
1. Information We Collect
We may collect the following personal information when you submit an inquiry, application, or opt in to communications:
Name
Phone number
Email address
Communication preferences
Information related to leasing inquiries, tours, or applications
Information may be collected through website forms, leasing platforms, SMS opt-ins, or direct communication with our team.
2. How We Use Your Information
Your information is used for purposes that include:
Responding to leasing inquiries
Scheduling and confirming tours
Providing application and leasing updates
Sending property related notifications
Sending marketing or promotional messages if you have explicitly opted in
We only use your information for purposes related to Zen Residential LLC and the applicable property.
3. SMS Messaging and Consent
If you opt in to receive SMS messages:
You consent to receive text messages from Zen Residential LLC related to leasing, tours, property updates, and or marketing
Message frequency varies
Message and data rates may apply
Consent to receive SMS messages is not a condition of renting, applying, or signing a lease.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information with trusted service providers who assist us in operating our business, such as CRM platforms, communication providers, and leasing software. These providers are only permitted to use your information to perform services on our behalf.
Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies on our website and digital platforms to improve functionality, analyze website traffic, and enhance user experience. These technologies may collect information such as browser type, device information, pages visited, time spent on pages, and referring URLs.
Cookies help us understand how visitors interact with our website, allow certain features to function properly, and support marketing and advertising efforts related to our residential properties.
You may choose to disable cookies through your browser settings. Please note that disabling cookies may limit certain website features or functionality.
We do not use cookies to collect sensitive personal information, and any data collected through tracking technologies is handled in accordance with this Privacy Policy.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we strive to safeguard your data using industry standard practices.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights and Choices
You may:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent for communications at any time
To exercise these rights, contact us using the information below.
8. Third Party Links
Our website or forms may contain links to third party websites. Zen Residential LLC is not responsible for the privacy practices or content of those external sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised policy.
10. Eligibility
Participation in the SMS messaging program is limited to individuals who are 18 years of age or older. By opting in to receive text messages from Zen Residential LLC, you confirm that you are at least 18 years old or have the consent of a legal guardian.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Zen Residential LLC
Location: Calgary, Alberta
Email: support@zenresidential.ca
Phone: 403 312 0146