Zen Residential Terms of Service for SMS Messaging
Effective Date: January 29, 2026
1. Introduction
These Terms of Service govern your participation in the SMS messaging program operated by Zen Residential LLC. By providing your mobile phone number and opting in, you agree to receive text messages from Zen Residential LLC related to a residential rental property.
2. Business Identification
Messages are sent by:
Zen Residential LLC
Location: Calgary, Alberta, Canada
Contact Email: support@zenresidential.ca
Zen Residential LLC provides residential leasing, property management, and tenant communication services.
3. Types of Messages
By opting in, you may receive SMS messages that include, but are not limited to:
Leasing and availability inquiries
Tour confirmations and reminders
Application updates
General property information
Marketing or promotional messages related to Eleven
Message type depends on the consent you provided at the time of opt-in.
4. Message Frequency
Message frequency varies based on your interaction with our leasing team and your engagement with Eleven. We aim to send only relevant and necessary messages.
5. Message and Data Rates
Standard message and data rates may apply. These charges are determined by your mobile carrier and are your responsibility.
6. Consent to Receive Messages
You consent to receive SMS messages by voluntarily providing your mobile phone number through a web form, inquiry form, application, or other opt-in method.
Consent to receive SMS messages is not a condition of renting, applying, or signing a lease.
Where applicable, marketing and non-marketing consent are collected separately and are never pre-selected.
7. Opt-Out Instructions
You may opt out of receiving SMS messages at any time.
Reply STOP to any message to unsubscribe
You will receive a confirmation message after opting out
To receive help, reply HELP or contact us using the information listed above.
8. Privacy Policy
Your privacy is important to us. Information collected through SMS is handled in accordance with our Privacy Policy, available at:
9. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and network conditions.
10. Changes to These Terms
Zen Residential LLC reserves the right to update these Terms at any time. Updates will be posted on our website, and continued participation in the SMS program constitutes acceptance of the revised Terms.
11. Eligibility
Participation in the SMS messaging program is limited to individuals who are 18 years of age or older. By opting in to receive text messages from Zen Residential LLC, you confirm that you are at least 18 years old or have the consent of a legal guardian.
12. Contact Information
For questions regarding these Terms or our SMS program, please contact:
Zen Residential LLC
Email: support@zenresidential.ca
Phone: 403 312 0146